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Business Use Cases
A secure approach to AI adoption to innovate confidently. "Balancing Risks and Rewards"
A secure approach to AI adoption to innovate confidently. "Balancing Risks and Rewards"
A secure approach to AI adoption to innovate confidently. "Balancing Risks and Rewards"
A secure approach to AI adoption to innovate confidently. "Balancing Risks and Rewards"
A secure approach to AI adoption to innovate confidently. "Balancing Risks and Rewards"
A secure approach to AI adoption to innovate confidently. "Balancing Risks and Rewards"
AI deployment
Personal agents
Cross-organizational agents
Business process agents
Business process agents
Cross-organizational agents
Business process agents
Organizational agents
Cross-organizational agents
Cross-organizational agents
Cross-organizational agents
Cross-organizational agents
Cross-organizational agents
Enrich employee experiences
Reinvent customer engagement
Reinvent customer engagement
Reinvent customer engagement
Reinvent customer engagement
Reinvent customer engagement
Reshape business processes
Reinvent customer engagement
Bend the curve on innovation
Bend the curve on innovation
Reinvent customer engagement
Bend the curve on innovation
Function-specific tasks
Service Agent
Finanacial Analyst
Service Agent
Seller
Finanacial Analyst
Service Agent
Finanacial Analyst
Finanacial Analyst
Finanacial Analyst
Marketer
Finanacial Analyst
Finanacial Analyst
HR Professional
Security Analyst
Security Analyst
Security Analyst
Security Analyst
Security Analyst
Developer
Security Analyst
Developer
Top AI Opportunities/Use case
Exploring
- AI objectives support business objectives
- AI used for real-time decision-making
Planning
- Prioritized, approved, and socialized use cases for AI
- AI used for real-time decision-making
Implementing
- Prioritized, approved, and socialized use cases for AI
- AI objectives support business objectives
- AI used for real-time decision-making
- A clear investment plan or AI implementation across the business
Scaling
- Prioritized, approved, and socialized use cases for AI
- A clear investment plan for AI implementation across the business
Realizing
- Prioritized, approved, and socialized use cases for AI
- A clear investment plan for AI implementation across the business
Exploring
- Access to complete and relevant data for AI modeling purposes
- Using AI for improving security
- Dedicated cloud infrastructure
Planning
- Access to complete and relevant data for AI modeling purposes
- Dedicated cloud infrastructure
Implementing
- Access to complete and relevant data for AI modeling purposes
- Dedicated cloud infrastructure
- Data accurately represents relevant customers and business objectives
Scaling
- Data accurately represents relevant customers and business objectives
- Access to complete and relevant data for AI modeling purposes
Realizing
- Data accurately represents relevant customers and business objectives
- Access to complete and relevant data for AI modeling purposes
- Having the right data in the right format
Exploring
- Processes to create a standard repeatable process for development and deployment of AI
- Diversity of roles and experiences of people involved in AI projects
- Identifying AI models best suited for an organization’s AI use cases
Planning
- Identifying AI models best suited for an organization’s AI use cases
- Processes and workflows to create a standard repeatable process for development and deployment of AI
Implementing
- Identifying AI models best suited for an organization’s AI use cases
- Diversity of roles and experiences of people involved in AI projects
Scaling
- Processes and workflows to create a repeatable process for development and deployment of AI solutions
- Identifying AI models best suited for an organization’s AI use cases
Realizing
- Processes and workflows to create a repeatable process for development and deployment of AI solutions
- Identifying AI models best suited for an organization’s AI use cases
Exploring, Planning, Implementing, Scaling
- Leadership has clearly communicated vision and importance of AI
- Availability of experts to contribute to AI projects
Realizing
- Leadership has clearly communicated vision and importance of AI
- Availability of experts to contribute to AI projects
- Employee understanding of how AI supports strategy
Exploring
- Controls for ensuring transparency, explainability, and interpretability of results
- Security and compliance for third party sharing of AI-generated data
- Assessing the impact of AI on people, organizations, and society
- AI system accountability for bias, impacts, safety, and security
Planning
- Controls for ensuring transparency, explainability, and interpretability of results
- Security and compliance for third party sharing of AI-generated data
- AI system accountability for bias, impacts, safety, and security
Implementing
- Controls for ensuring transparency, explainability, and interpretability of results
- AI proactively prevents cyberattacks on infrastructure and data
- AI system accountability for bias, impacts, safety, and security
Scaling
- Systems to inform AI use cases, performance metrics, and limitations
- AI proactively prevents cyberattacks on infrastructure and data
- System to address copyright and IP ownership
- Controls for storage, processing, and sharing of sensitive information and personally identifiable information (PII)
- Controls for ensuring transparency, explainability, and interpretability of results
Realizing
- Systems to inform AI use cases, performance metrics, and limitations
- Controls for storage, processing, and sharing of sensitive information and personally identifiable information (PII)
Ways to generate ROI with AI
Process Automation & Efficiency
Process Automation & Efficiency
Process Automation & Efficiency
- Implement AI-powered automation solutions to streamline repetitive & time consuming tasks.
- Reduce manual efforts and human errors.
- Automating decisions-making processes to accelerate response times and operational workflows.
Predictive Analytics & Insights
Process Automation & Efficiency
Process Automation & Efficiency
- Leveraging AI algorithms to analyze large volumes of data & extract insights.
- Make data-driven decisions based on predictive models to optimize operations, marketing campaigns, pricing strategies, and resource allocation.
- Anticipating customer behavior, market trends, and demand pattern to make proactive business decisions.
Enhanced Customer Experience
Process Automation & Efficiency
Fraud Detection and Risk Management:
- Personalizing customer experiences by leveraging AI-powered recommendation engines and chatbots.
- Providing tailored product suggestions, personalized marketing messages, and responsive customer support.
- Improving customer satisfaction, loyalty, and retention by delivering customized and relevant experiences.
Fraud Detection and Risk Management:
Cost Reduction and Resource Optimization:
Fraud Detection and Risk Management:
- Using AI algorithms to detect anomalies and patterns indicative of fraudulent activities.
- Enhancing cybersecurity measures by leveraging AI for threat detection, intrusion detection, and vulnerability assessments.
- Mitigating risks and minimizing losses by identifying potential fraud cases early and taking proactive measures.
Improved Sales and Revenue Generation
Cost Reduction and Resource Optimization:
Cost Reduction and Resource Optimization:
- Utilizing AI-powered sales and marketing automation tools to optimize lead generation, lead scoring, and conversion rates.
- Applying AI algorithms to analyze customer behavior and preferences to deliver targeted marketing campaigns.
- Optimizing pricing strategies using AI algorithms to maximize profitability and revenue.
Cost Reduction and Resource Optimization:
Cost Reduction and Resource Optimization:
Cost Reduction and Resource Optimization:
- Applying AI techniques, such as machine learning and natural language processing, to accelerate product development and innovation.
- Leveraging AI for product recommendation systems, sentiment analysis, and market research.
- Optimizing research and development processes through AI-driven insights and data analysis.
Generating ROI with AI
Generative AI has taken the world and businesses by storm, with large language models (LLMs)- like OpenAI's ChatGPT , Google's Gemini &Amazon's Bedrock.
Use of AI is helping business growth, improve operational efficiency, and unlock new opportunities for innovation when effectively harnessed.
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