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Organizations depend on multiple solutions to provide critical services. If any issues arise, they need to be addressed quickly to help ensure security and business continuity. Flexible support options help organizations maximize uptime, security, and performance according to the individual needs of each business.
We offer three different per-device support options to meet the needs of different devices, i.e., MarcViews Essential, MarcViews Premium, and MarcViews Elite. Organizations have the flexibility to buy different levels of service for different devices based on their needs.
MarcViews Essential is the base-level service, and it is targeted toward devices that require a limited amount of support and can tolerate next-business-day, web-only response for critical as well as non-critical issues.
MarcViews Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next business-day response for non-critical issues.
MarcViews Elite services offers enhanced service-level agreements (SLAs) and accelerated issue resolution. This advanced support offering provides access to a dedicated support team. Single-touch ticket handling by the expert technical team streamlines resolution. T
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